Experience
Java, JavaScript/jQuery, PHP, XHTML, HTML5, CSS, C/C#, VB, MySQL, AutoIt, NSIS
Windows and Windows Server, Android, iOS, Linux, macOS
Hardware, Software, Network troubleshooting and implementation, CompTIA A+ Certified
Barcode scanners, symbols, and related technology. Cameras, hardware and software. Copiers and printers.
Pacific Office Automation
March 2023 - Present
Seattle, WA
Technical Account Manager
Opticon Inc.
February 2011 - May 2020
Renton, WA
Technical Sales Engineer
Lead Tech Support Engineer II
Quality Assurance
IT
Web Master
- Integrate products into customer electronic equipment and design.
- Manage onboarding and training program for junior technical support candidates.
- Oversee a team to create, maintain, and organize quality assurance paperwork and certificates.
- Submit tickets to Jira for bugs and feature requests.
- Modify firmware behavior for embeded barcode scanning devices.
- White-box testing of hardware and software to determine the root cause of client reported issues.
- Maintain and configure in-office servers, software, and network infrastructure.
- Provision and deploy new machines and users on the domain.
- Maintain and improve the company website and the technical support knowledge base.
Self Employed
2003 - Present
Seattle, WA
Computer Tech Consultant
- Build custom computers based on hardware and software best suited for client needs.
- Work closely with clients to troubleshoot issues, determine root cause, and repair the problem or replace components.
- Networking — Setup both wired and wireless networks throughout small businesses and residences to provide connectivity to the internet, local network, and cloud services.
Innovative Geeks
June 2007 - 2014
Shoreline, WA
Consultant
Web Developer/Technician
Copier Specialist
- Design and deploy new website with client and server-side languages.
- Relocate computers — Disassemble and reassemble computer systems in conjunction with office moves and new computer deployment.
- Software reconfiguration and system audit - Join computers to a new domain, set up new software, assure network connectivity, and configure new printers.
- Provide IT support to offices following a move.
Metrix Create:Space
October 2010 - November 2012
Seattle, WA
Pretengineer
- Consult on electronics, laser cutting, 3D printing, computers.
- Operate laser cutters, 3D printers (plastic, powder).
- Mix and pour silicon and plastic polymers for molds and small run parts.
Quality Business Systems
(a Xerox Company)
November 2007 - February 2010
Redmond, WA
Network Integration Technician
- Integrate new copiers and printers into existing business networks for scanning and other network services.
- Schedule appointments for installations/troubleshooting with offices and IT staff.
- Troubleshoot client printing, networking, email, network sharing issues.
Education
Seattle Central College
2010 - 2013
Seattle, WA
- Web Development, XHTML, CSS, PHP, MySQL, JavaScript/jQuery
- Network Design and Administration
Honors
Dean's List - Seattle Central College
Eagle Scout as a member of Troop 125 Chief Seattle Council