Experience
Microsoft 365, ScalePad, ConnectWise, WatchGuard, Datto
Windows and Windows Server, Android, iOS, Linux, macOS
Java, JavaScript/jQuery, PHP, XHTML, HTML5, CSS, C/C#, VB, MySQL, AutoIt, NSIS
Hardware, Software, Network troubleshooting and implementation, CompTIA A+ Certified
Pacific Office Automation
Seattle, WA
Technical Account Manager | March 2023 - Present
- Manage a portfolio of 30 diverse clients with over 850 endpoints across industries such as commercial property management, law, and aerospace fabrication, making up over $1.5M in annual recurring revenue
- Increased annual recuring revenue by $325K (27%) in the first 2 years by identifying key areas for improvements in security
- Cultivate strong client relationships by proactively seeking out cnew project opportunities, driving over $1M of project revenue
- Conduct quarterly technical reviews with key stakeholders, detailing current state and areas for improvement in productivity and security
Technical Sales Engineer | March 2017- May 2020
- Integrated barcode products into client electronic equipment and design.
- Built customer relationships through regular touchpoints and strategic collaboration
- White-box tested hardware and software to determine the root cause of client reported issues.
Lead Tech Support Engineer II, IT | February 2011 - March 2017
- Managed onboarding and training program for junior technical support candidates.
- Modified firmware behavior for embedded barcode scanning devices.
- Maintained and configure in-office servers, software, and network infrastructure.
- Provisioned and deploy new machines and users on the domain.
- Maintained and improved company website and tech support knowledge base.
- Oversaw a team to create, maintain, and organize QA paperwork and certificates.
Computer Tech Consultant | 2003 - Present
- Build custom computers based on qualified client needs.
- Work closely with clients to troubleshoot issues, determine root cause, and repair the problem or replace components.
- Set up wired and wireless networks throughout small businesses and residences to provide connectivity to the internet, local network, and cloud services.
Innovative Geeks
Shoreline, WA
Consultant, Web Developer/Technician, Copier Specialist | June 2007 - July 2014
- Designed and deploy new website with client and server-side languages.
- Disassembled and reassembled computer systems in conjunction with office moves and new computer deployment.
- Joined computers to new domain, set up new software, assured network connectivity, and configured new printers.
- Provided IT support to offices following a move.
Metrix Create:Space
Seattle, WA
Pretengineer | October 2010 - November 2012
- Consulted on electronics, laser cutting, 3D printing, computers.
- Operated laser cutters, 3D printers (plastic, powder).
- Mixed and poured silicon and plastic polymers for molds and small run parts.
Quality Business Systems
Redmond, WA
Network Integration Technician | November 2007 - February 2010
- Integrated new copiers and printers into existing business networks for scanning and other network services.
- Scheduled appointments for installations/troubleshooting with offices and IT staff.
- Troubleshot client printing, networking, email, network sharing issues.
Education
Seattle Central College
2010 - 2013
- Web Development, XHTML, CSS, PHP, MySQL, JavaScript/jQuery
- Network Design and Administration